Frequently Asked Questions

An IPTV account and a player app are different things. You can install players on your devices; simultaneous playback is governed by the connection allowance on your subscription. Use the allowance provided with your account.

After ordering, keep your confirmation and order reference. Use the activation information supplied for your account. For an activation update, email contact@mybunnytv.com with your order reference.

A VPN is not required simply to install a player. Network rules and player behavior vary. If playback fails, first check the connection, account login and app settings; contact support with the exact error.

Restart your player and router, pause other heavy downloads and test the connection on the streaming device. Try Ethernet or move closer to the Wi-Fi router. If it continues, note the channel, time and error for support.

Busy networks, device performance, a stream problem or connection issues can affect live playback. Test another stream and your connection on the same device. Send the affected channel and time to support rather than assuming one cause.

For business or reseller enquiries, contact MY BUNNY TV at contact@mybunnytv.com. Describe what you need so the team can respond to your enquiry.

Use the activation and subscription information supplied for your account to identify its start and expiry. Keep these details with your order reference for renewal.

Choose a plan on the Pricing page, select the options offered on its product page and review your order at checkout. For an existing account, include the relevant order reference when requesting renewal help.

Install a player that supports your Android device and the login format supplied for your account. Open its add-account or playlist screen, enter the provided details exactly and load the account. The player alone does not include a subscription.

Use an iOS-compatible IPTV player that accepts the supplied account format. Add your account or playlist using the activation details, then load the content in the app. Keep credentials private.

In a Kodi setup that supports an IPTV PVR client, add the playlist information supplied for your account to the client’s settings and reload it. Menu names differ by version; use the player’s own documentation for your version.

For a portal-based MAG setup, use the portal address supplied for that account. Provide the device identifier through the order or support process when required, enter the portal in the device settings and reload the portal.

Install a suitable player from your TV’s app store, open its account or playlist setup and use the details supplied for your subscription. A TV player purchase and a MY BUNNY TV subscription are separate purchases.

Check the device’s internet connection, account expiry and login spelling. Avoid extra spaces when copying credentials. Restart the app, then contact support with your order reference and the visible error; do not email your password.

For refund conditions, read our Refund and Returns Policy.

Paste the supplied playlist URL exactly with no added spaces. Reload it in your player and check your connection and account expiry. If the error continues, contact support with the player name and error, keeping the playlist credentials private.

Check the portal address and device identifier against the account information, restart the device and test its connection. Avoid factory resets or firmware downgrades as a first step. Send the device model and error to support for help.